Terms of Service & Customer Liability Policy

1. Acceptance of Terms

Welcome to The Laundry Lounge and Luxe Laundry (collectively referred to as the “Company,” “we,” “us,” or “our”).

These Terms of Service govern all use of our laundromat facilities, self-service washing and drying equipment, wash-dry-fold services, commercial laundry services, pickup and delivery services where offered, and related services.

BY ENTERING OR USING OUR FACILITIES, OPERATING OUR EQUIPMENT, SUBMITTING LAUNDRY FOR PROCESSING, OR PURCHASING OUR SERVICES, CUSTOMERS ACKNOWLEDGE THAT THEIR USE IS SUBJECT TO THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM TO THE EXTENT PERMITTED BY APPLICABLE LAW.

Customers are responsible for reviewing these terms before using our facilities or services. Customers who do not agree to these terms should refrain from using our equipment or services.

For orders placed through our website or electronic ordering systems, customers may be required to affirmatively accept these terms before completing their orders.

2. Self-Service Laundry — Customer Assumption of Risk

All self-service washing and drying equipment is used at the customer's own risk.

Customers are solely responsible for determining whether their garments, fabrics, bedding, rugs, curtains, and other items are suitable for machine washing or drying.

CUSTOMERS ASSUME THE RISKS OF DAMAGE TO ITEMS THEY CHOOSE TO PLACE IN OUR MACHINES, INCLUDING DAMAGE ASSOCIATED WITH THEIR SELECTION OF WASHING OR DRYING SETTINGS, SUBJECT TO APPLICABLE LAW.

The Company is not responsible for damage resulting from:

• Improper washing or drying methods.
• Incorrect machine settings or temperatures selected by customers.
• Failure to follow garment care instructions.
• Shrinkage, stretching, tearing, fading, or discoloration.
• Color bleeding or dye transfer.
• Delicate, aged, weakened, or previously damaged fabrics.
• Decorative attachments, zippers, buttons, sequins, beads, or embellishments.
• Items unsuitable for commercial laundry equipment.
• Overloading or improper operation of machines.
• Objects left inside clothing, pockets, or laundry bags.
• Damage caused by customer misuse or failure to follow posted instructions.

Customers must inspect their items before loading them into machines.

The Company does not guarantee that every item can safely withstand commercial washing or drying.

3. Manufacturer Care Labels and Washing Instructions

CUSTOMERS ARE RESPONSIBLE FOR READING, UNDERSTANDING, AND FOLLOWING ALL MANUFACTURER CARE LABELS AND WASHING INSTRUCTIONS.

This includes instructions concerning:

• Water temperature.
• Machine washing versus hand washing.
• Dry-clean-only restrictions.
• Drying temperatures and methods.
• Fabric compatibility.
• Bleaching restrictions.
• Special handling requirements.

Items without care labels are washed or dried at the customer's own risk.

The Company is not responsible for damage caused by processing garments or other items contrary to the manufacturer's recommendations, including when customers independently choose to wash or dry such items in our self-service equipment.

Customers submitting items for wash-dry-fold service are responsible for identifying special care requirements before processing begins.

4. Sun Exposure, UV Damage, and Preexisting Fabric Deterioration

IMPORTANT NOTICE REGARDING SUN-DAMAGED FABRICS, CURTAINS, DRAPERIES, OUTDOOR FABRICS, AND OTHER TEXTILES EXPOSED TO ULTRAVIOLET LIGHT.

Extended exposure to sunlight and ultraviolet (UV) radiation can weaken fabric fibers, compromise dyes, and cause deterioration that may not be visible before laundering.

This damage is particularly common in curtains, draperies, outdoor cushions, patio fabrics, bedding, and other textiles exposed to direct or prolonged sunlight.

When these items are exposed to water, warm temperatures, detergent, or mechanical agitation during the washing process, previously weakened dyes may release, fade, bleed, or wash away.

This can cause fabrics to appear bleached, spotted, streaked, discolored, or unevenly faded even when no bleach has been used.

THE COMPANY IS NOT RESPONSIBLE FOR COLOR LOSS, BLEACHING-LIKE DISCOLORATION, FADING, TEARING, OR OTHER DAMAGE CAUSED BY PREEXISTING UV EXPOSURE, SUN DAMAGE, WEAKENED DYES, OR FABRIC DETERIORATION.

This exclusion applies to both self-service laundry and wash-dry-fold services.

By submitting or washing these items, customers acknowledge that preexisting UV damage may become more apparent during the laundering process.

5. Residual Detergents, Bleach, Dyes, and Chemicals

Our washing machines are shared commercial equipment used by multiple customers.

Although we strive to maintain clean and properly functioning equipment, we cannot guarantee that machines are entirely free of detergent, bleach, fabric softener, dyes, fragrance products, or other substances introduced by previous users.

Trace residues may remain inside dispensers, drums, seals, or other machine components.

CUSTOMERS ARE RESPONSIBLE FOR INSPECTING MACHINES AND DISPENSERS BEFORE USE.

To the maximum extent permitted by applicable law, the Company is not liable for incidental staining, discoloration, allergic reactions involving laundry products, or fabric damage caused by residual substances introduced by other customers, except where liability cannot legally be excluded.

Customers should report visibly contaminated or malfunctioning machines to management before use.

6. Wash-Dry-Fold Services

By submitting laundry for wash-dry-fold processing, customers authorize the Company to wash, dry, fold, and otherwise handle the items using commercially reasonable laundry practices.

Unless special instructions are expressly accepted by the Company before processing, orders may be processed using standard commercial detergents, temperatures, cycles, and drying methods selected by our staff.

Customers are responsible for:

• Removing all personal belongings from pockets.
• Identifying delicate or specialty fabrics.
• Separating items requiring special treatment.
• Advising staff of potential color bleeding.
• Identifying items requiring cold water, air drying, or other special handling.
• Informing staff of stains, prior damage, or known fabric deterioration.
• Ensuring that items submitted are appropriate for commercial laundering.

The Company reserves the right to refuse any item or order that may present a risk to equipment, employees, other customers' laundry, or the item itself.

LIMITATION OF LIABILITY FOR WASH-DRY-FOLD ORDERS

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO A WASH-DRY-FOLD ORDER SHALL NOT EXCEED THE ACTUAL AMOUNT CHARGED TO THE CUSTOMER FOR PROCESSING THAT SPECIFIC ORDER.

This limitation applies to claims involving alleged loss, damage, destruction, shrinkage, discoloration, dye transfer, missing items, or other problems arising from laundry processing, whether asserted under contract, ordinary negligence, or another legal theory, to the extent such limitation is enforceable.

For example, if the total processing charge for a wash-dry-fold order is $30, the maximum aggregate liability for that order shall be $30, regardless of the claimed replacement value of the garments, to the extent permitted by law.

THE COMPANY DOES NOT AGREE TO INSURE, GUARANTEE, OR REIMBURSE THE ORIGINAL PURCHASE PRICE, RETAIL VALUE, REPLACEMENT COST, SENTIMENTAL VALUE, OR SPECIAL VALUE OF CUSTOMER PROPERTY.

Any approved compensation shall be limited to the applicable order-processing charge, subject to law.

This limitation does not apply to liability that cannot lawfully be limited or excluded.

7. Preexisting Damage, Fabric Weakness, and Normal Wear

The Company is not responsible for damage resulting from preexisting garment conditions, including:

• Worn, weakened, or deteriorating fibers.
• Loose seams or damaged stitching.
• Previously treated stains.
• Fabric thinning or dry rot.
• UV or sunlight deterioration.
• Unstable dyes.
• Heat-sensitive adhesives or decorations.
• Age-related deterioration.
• Manufacturer defects.
• Previously applied cleaning chemicals.
• Damage not readily visible before processing.

The laundering process may reveal or worsen existing weaknesses that were not apparent before cleaning.

Such damage does not necessarily indicate improper laundering.

8. Color Bleeding, Dye Transfer, Shrinkage, and Stains

The Company does not guarantee that garments or textiles will retain their original color, shape, size, texture, or appearance following laundering.

Some fabrics may bleed, fade, shrink, stretch, or otherwise change even when processed using conventional laundering methods.

We do not guarantee complete stain removal.

Certain stains may become permanent after exposure to water, detergent, heat, or drying.

Customers accept these inherent risks of laundering.

The Company is not responsible for damage resulting from unstable dyes, fabric characteristics, manufacturer defects, undisclosed care requirements, or preexisting conditions.

9. Personal Property and Items Left in Laundry

Customers must remove all personal belongings from garments, pockets, bags, and other laundry before washing or submitting items for service.

The Company is not responsible, to the maximum extent permitted by law, for loss of or damage to items inadvertently left in laundry, including:

• Cash or coins.
• Jewelry.
• Electronics.
• Keys.
• Identification cards.
• Credit cards.
• Documents.
• Watches.
• Earbuds.
• Other valuables or personal belongings.

Objects left inside clothing may damage laundry or washing equipment.

Customers may be held responsible for equipment damage caused by prohibited, hazardous, or improperly secured objects placed in machines, to the extent permitted by law.

10. Lost, Missing, or Unclaimed Laundry

Customers should inspect completed wash-dry-fold orders promptly upon receipt.

Any suspected missing or damaged items must be reported within 48 hours of order pickup or delivery when reasonably possible.

Claims should include the order number, a description of the affected items, and photographs or supporting information when available.

Failure to report within this period may make investigation more difficult but does not eliminate rights that cannot lawfully be waived.

The Company will make commercially reasonable efforts to investigate timely reported concerns.

Customers are responsible for collecting completed orders.

Unclaimed orders may become subject to storage fees or lawful disposal procedures after notice, as permitted by applicable state law.

The Company does not assume responsibility for property intentionally abandoned or left unattended in public areas, except as otherwise required by law.

11. Unattended Laundry and Machine Availability

The Company is not responsible for laundry left unattended in washers, dryers, folding areas, carts, or other public portions of the facility, except to the extent required by law.

Customers are responsible for monitoring their own laundry and retrieving it promptly when cycles are complete.

To maintain machine availability, management may remove completed laundry from machines when necessary.

Reasonable care will be used when handling items removed from equipment.

The Company is not responsible for actions taken by unrelated third parties, including unauthorized removal or handling of laundry, where the Company is not legally responsible for those actions.

12. Equipment Operation and Customer Safety

Customers must follow all posted operating instructions, safety warnings, and equipment capacity limits.

Customers may not:

• Overload machines.
• Force open equipment doors.
• Tamper with equipment.
• Wash or dry prohibited materials.
• Introduce flammable, explosive, or hazardous substances.
• Permit children to operate equipment without appropriate supervision.
• Use visibly damaged or malfunctioning equipment.

Customers must immediately discontinue use of equipment that appears unsafe or defective and notify management.

The Company reserves the right to deny service or remove customers who misuse equipment, create unsafe conditions, or interfere with business operations.

13. Commercial Laundry Services

Commercial customers are responsible for identifying special handling requirements and notifying the Company of any unusual, delicate, hazardous, or high-value textiles.

Unless otherwise agreed in a separately executed written commercial service agreement, these Terms of Service apply to commercial laundry orders.

Any liability limitation applicable to commercial services must be interpreted in accordance with the specific agreement governing those services and applicable law.

14. Pickup and Delivery Services

Where pickup and delivery services are offered, customers are responsible for providing accurate addresses, access instructions, and appropriate locations for the collection and return of laundry.

Customers should ensure that laundry is securely packaged and protected from weather, animals, and unauthorized access.

The Company is not responsible for losses caused by inaccurate delivery instructions, inaccessible locations, or third-party interference outside its reasonable control.

Delivery times are estimates unless expressly guaranteed in writing.

15. Limitation of Damages and Release of Certain Claims

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THE USE OF ITS FACILITIES, EQUIPMENT, OR SERVICES, INCLUDING LOST PROFITS, LOST BUSINESS OPPORTUNITIES, LOSS OF USE, OR SENTIMENTAL VALUE.

Customers acknowledge the inherent risks associated with commercial washing and drying, including the possibility of property damage resulting from ordinary laundry processes, fabric characteristics, and improper use of equipment.

To the extent permitted by applicable law, customers agree to release the Company and its owners, employees, and agents from claims involving property damage caused by the customer's own misuse, failure to follow instructions, undisclosed fabric conditions, or other risks expressly allocated to the customer under these terms.

Where legally enforceable, this release also applies to claims arising from the Company's ordinary negligence within the scope of the risks expressly described in these terms.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR GROSS NEGLIGENCE, RECKLESSNESS, WANTON OR WILLFUL MISCONDUCT, INTENTIONAL WRONGDOING, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

16. Refunds and Service Concerns

All refund requests are subject to review.

Customers experiencing equipment malfunctions or service concerns should contact management promptly and provide available transaction information.

The Company may offer refunds, reprocessing, or other remedies when appropriate.

Any voluntary customer-service adjustment does not constitute an admission of liability or establish an obligation to provide similar adjustments in other circumstances.

Nothing in this section limits nonwaivable consumer rights.

17. Right to Refuse Service

The Company reserves the right to refuse or discontinue service for lawful reasons, including:

• Unsafe or hazardous items.
• Equipment misuse.
• Threatening or abusive behavior.
• Fraudulent transactions.
• Repeated violations of facility rules.
• Items that cannot reasonably be cleaned safely.
• Failure to pay required charges.

Service decisions will be made in accordance with applicable laws.

18. Governing Law

For services provided at The Laundry Lounge in Gulf Shores, Alabama, these terms shall be governed by applicable Alabama law.

For services provided at Luxe Laundry in Pensacola, Florida, these terms shall be governed by applicable Florida law.

Any legal dispute shall be subject to applicable laws governing jurisdiction, venue, and consumer rights.

19. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision shall be limited or severed to the extent legally permissible.

The remaining provisions shall continue in full force and effect.

20. Changes to Terms

The Company reserves the right to update these Terms of Service periodically.

Revised terms will be posted on our website with an updated effective date.

Changes will apply prospectively and will not retroactively modify an existing order agreement without the customer's consent where legally required.

21. Customer Acknowledgment

BY USING OUR FACILITIES, MACHINES, OR LAUNDRY SERVICES AFTER RECEIVING REASONABLE NOTICE OF THESE TERMS, CUSTOMERS ACKNOWLEDGE AND ACCEPT THE RISKS AND RESPONSIBILITIES DESCRIBED ABOVE, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

Customers specifically acknowledge that:

• Washing and drying can damage certain fabrics, garments, or textiles.
• Customers are responsible for reading and following manufacturer care instructions.
• UV exposure and sunlight can weaken dyes and fibers, resulting in color loss or bleaching-like discoloration during laundering.
• Shared washing equipment may contain residual laundry products introduced by other customers.
• Customers assume the risks of placing their items in self-service equipment, subject to applicable law.
• For wash-dry-fold orders, the Company's total aggregate liability is limited to the amount charged to process the specific order, to the maximum extent permitted by law.
• The Company does not insure or guarantee the replacement value of customer property.

22. Contact Information

The Laundry Lounge
1700 E. 1st Street
Gulf Shores, AL 36542
(251) 256-6784 · laundryloungegulfshores@gmail.com

For questions regarding these terms, laundry orders, or service concerns, please contact the management team at the applicable location.